Shipping Policy

Last updated: 26 June 2026

This Shipping Policy explains how and when we ship orders placed on weareverenza.com from Everenza, operated by DB Ecom Group LLC.

1. Order processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking once your order ships. Orders placed on weekends or holidays are processed the next business day.

2. Delivery times

Estimated delivery is 5–10 business days after processing, depending on your destination. These are estimates, not guarantees, and may vary during peak periods, sales, or due to carrier or customs delays.

3. Shipping cost

We offer free worldwide shipping on all orders.

4. Carriers and tracking

Orders ship via trusted carriers. Once your order is dispatched, you'll receive a tracking number by email; please allow 2–4 days for tracking to begin updating.

5. Customs, duties and import taxes

For international orders, your package may be subject to import duties, taxes or customs fees charged by your country's authorities. These are not included in your order total and are the responsibility of the recipient. Customs processing may also delay delivery.

6. Address accuracy

Please ensure your shipping address is complete and correct at checkout. We are not responsible for orders delayed, lost or returned due to an incorrect or incomplete address, and any re-shipping costs may be your responsibility.

7. Undeliverable or returned packages

If a package is returned to us as undeliverable, we will contact you to arrange re-shipment (additional shipping may apply) or a refund of the product price.

8. Lost, stolen or delayed packages

If your tracking shows delivered but you haven't received your package, or if it appears lost or significantly delayed, contact us at care@weareverenza.com and we'll do our best to help resolve it with the carrier.

9. Contact

Everenza — DB Ecom Group LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA · care@weareverenza.com