Returns & Refunds

Last updated: 26 June 2026

We want you to love your Everenza pieces. If something isn't right, this policy explains how returns, exchanges and refunds work. It applies to purchases made on weareverenza.com from Everenza, operated by DB Ecom Group LLC.

1. Return window

You may request a return or exchange within 60 days of the delivery date.

2. Condition requirements

To be eligible, items must be unworn, unwashed, undamaged and in their original condition, with all tags and any hygiene liners attached, and returned in their original packaging.

3. Hygiene and non-returnable items

For health and hygiene reasons, intimate apparel — including shapewear, bras and swimwear — cannot be returned or exchanged if it has been worn against the skin beyond trying on, if the hygiene liner has been removed or damaged, or if tags have been removed. The following are also non-returnable: items marked “final sale” and gift cards. Please try items on over your own underwear.

4. How to start a return or exchange

Email care@weareverenza.com with your order number and the item(s) you'd like to return or exchange. We'll review your request and, if eligible, send you return instructions and the return address. Please do not send items back before receiving authorisation, as unauthorised returns may not be processed.

5. Return shipping

For change-of-mind returns and exchanges, you are responsible for return shipping costs, which are non-refundable. If your item is faulty, damaged or incorrect, we cover the return shipping. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

6. Inspection and processing

Once we receive your return, we will inspect it and notify you of the outcome. Eligible returns are processed promptly after inspection.

7. Refunds

Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank or card provider, it may take additional time to appear. Original shipping charges (if any) are non-refundable except where the item was faulty or incorrect.

8. Exchanges

Wrong size? Your first size exchange is simple — contact us and, subject to availability, we'll help you swap for the right size. If the item is unavailable, we'll offer an alternative or a refund.

9. Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us within 14 days of delivery at care@weareverenza.com with your order number and photos. We will arrange a free replacement or refund.

10. Late or missing refunds

If you haven't received an approved refund after the stated time, please check with your bank or card provider first, then contact us and we'll help.

11. Contact

Everenza — DB Ecom Group LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA · care@weareverenza.com